Terms and Conditions

1. Eligibility & age

To use the Service you must:

• be 19 years of age or older;
• be physically located in Ontario, Canada when you access the Service;
• have full legal capacity to enter into these Terms;
• not be self-excluded, listed on Ontario's centralized self-exclusion register, or otherwise restricted from gambling.

We use geolocation checks and other controls to verify your physical location. Use of VPNs, proxies or other tools to circumvent location controls is prohibited and may result in account suspension and forfeiture of funds.

Gambling by individuals under the age of 19 is prohibited by law. We verify age at registration and may suspend or close non-compliant accounts.

2. Your account

You may hold only one account. Provide accurate, current information and keep it up to date. You are responsible for your login credentials and all activity on your account; notify us immediately of any unauthorised use.

Closing your account. You may close your account at any time by contacting Support. We will return any available balance to a payment method registered in your name within 5 business days, subject to KYC/AML verification.

3. Identity verification & anti-money-laundering

Before you can play, and before certain transactions, we are required to verify your identity and age ("Know Your Customer" / KYC), screen against politically exposed persons (PEP) and applicable sanctions lists, and carry out anti-money-laundering (AML) checks consistent with FINTRAC/PCMLTFA, Ontario rules and applicable Canadian law. We may request government-issued ID, proof of address, occupation and source-of-funds information, and may restrict an account until checks are complete.

4. Gameplay & fairness

Game outcomes are determined by a certified random number generator. Results are random and independent; past results do not influence future ones. We do not guarantee winnings of any kind — you should expect to lose the money you wager. Game rules and return-to-player (RTP) information are made available within each game.

Slot games display your session net position in Canadian dollars (winnings minus losses since session start), as required by the Registrar's Standards for Internet Gaming. Slot games do not display win-associated audio or visual effects for outcomes where the return is less than or equal to the amount wagered.

5. Errors & malfunctions

We work to keep the Service accurate and available, but errors can occur. The following applies to errors and malfunctions:

• Software and game malfunctions. If a game, feature or the platform malfunctions, all affected plays, rounds, bets, transactions and pays are void, whether or not the malfunction was apparent to you. A malfunction voids all related plays and pays.
• Pricing, odds and payout errors. Where a bet is accepted, a bonus is credited, a price, prize, odds or RTP is displayed, or a payout is made as a result of an obvious error, mistake, typo or technical fault, we may declare the affected bet, transaction or payout void and correct or reverse it, even after it has been settled.
• Void bets and reversed transactions. Where a bet or transaction is void, any associated stake is returned to your account and any winnings credited in error are removed. We are not liable for losses arising from continued play after an error or malfunction that you knew, or ought reasonably to have known, about.
• Recovery of mistaken credits. If funds, winnings or bonuses are credited to your account in error, they remain our property; you must notify us promptly, and we may recover or deduct them from your account or balance.

6. Deposits, withdrawals & dormant accounts

When real-money play is enabled, deposits and withdrawals will be processed only to payment methods registered in your own name. You may not transfer funds to another player's account or to accounts held with other operators. We may apply limits, holds and verification to protect you and to meet regulatory obligations. Inactive accounts may be treated as dormant in accordance with the requirements of iGaming Ontario (iGO) and applicable rules; we will contact you before taking any action, and your funds will not be forfeited except as permitted by those requirements.

Accepted payment methods are listed in your account. We may at our discretion restrict or disallow certain methods (for example, credit cards) for responsible-gaming, legal or regulatory reasons.

Segregation of player funds. Player funds are held in segregated accounts, separate from our operational funds, in accordance with the Registrar's Standards for Internet Gaming. Your balance is protected from being used for our operational expenses.

7. Chargebacks

Deposits you make are final. You agree not to initiate a chargeback, payment dispute, reversal or "request for information" with your bank, card issuer or payment provider in respect of a genuine deposit or transaction you authorised.

If you believe a transaction is incorrect or unauthorised, you must contact Support first so we can investigate and resolve it directly.

Where you initiate an unjustified, fraudulent or bad-faith chargeback, we may:

• suspend, restrict or close your account and void affected transactions and any related winnings;
• recover the disputed amount, together with any fees, charges and reasonable administrative and investigation costs we incur, from your account balance or by other lawful means;
• withhold funds pending the outcome of our investigation and any payment-provider process;
• report the matter to our payment providers, the relevant authorities and fraud-prevention agencies where appropriate.

Recovering legitimate winnings never requires a chargeback — withdrawals are processed under Deposits, withdrawals & dormant accounts.

8. Bonuses, promotions & credits

From time to time we may offer bonuses, free credits, promotions or other incentives. These are optional and are governed by these Terms and by the specific terms published with each offer on our Promos page. Where a specific offer term conflicts with this section, the specific offer term applies.

• Eligibility. Bonuses are available only to eligible, verified players who meet the conditions of the offer (for example, account status, first-deposit status, opt-in, minimum deposit or qualifying game). Unless an offer states otherwise, one bonus applies per person, household, device, IP address and payment method. Self-excluded players and those showing indicators of harm are not eligible.
• Wagering requirements. Bonus funds and any winnings derived from them must be wagered the number of times stated in the offer before they can be withdrawn. Games may contribute at different rates toward wagering, and some games may be excluded. Until wagering is met, bonus funds and related winnings are restricted.
• Maximum bet & maximum withdrawal. While a bonus is active, a maximum bet per spin or round may apply. A maximum amount that may be won or withdrawn from a bonus may also apply; winnings above that cap may be removed.
• Time limits & expired bonuses. Bonuses and any unmet wagering must be used within the period stated in the offer. Unused or expired bonus funds, and winnings tied to unmet wagering, expire and are removed automatically; expired bonuses cannot be reinstated.
• Cancellation rights. You may decline or cancel an active bonus before completing its wagering by contacting Support. On cancellation, the bonus amount and any winnings derived solely from the unmet bonus are forfeited, while your own deposited funds remain yours.
• Bonus abuse. Bonuses are intended for genuine recreational play. Abuse — including multiple accounts, collusion, arbitrage, low-risk or "advantage" betting designed only to clear wagering, irregular play, or using a bonus other than as intended — is prohibited and may result in the bonus and related winnings being voided.
• Operator discretion. We may add, change, suspend or withdraw any bonus or promotion, and may decline, vary or reclaim a bonus, where we reasonably believe an offer has been abused, an error has occurred, or eligibility conditions are not met. We will act fairly and consistently with the Registrar's Standards for Internet Gaming and our advertising obligations.

9. Responsible gaming

You can set deposit, loss and time limits, take breaks, and self-exclude at any time. Requests that tighten a limit take effect immediately; requests that loosen or remove a limit take effect only after a 24-hour cooling-off period, in line with the Registrar's Standards for Internet Gaming. See our Responsible Gaming page. Free, confidential support is available from ConnexOntario at 1-866-531-2600.

Reality-check reminders display your session length and net position. By default, reminders are shown every 15 minutes; you can set the reminder interval during registration or at any time in your account.

10. Acceptable use

You agree not to:

• use the Service if you are under 19 or outside Ontario;
• use another person's identity, payment method or account;
• use bots, automated tools, collusion or fraud to gain an unfair advantage;
• engage in money laundering or any unlawful activity;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the Service.

We may suspend or close accounts and void transactions that breach these Terms.

11. Suspension, restriction & termination of accounts

We may suspend, restrict (for example, limit deposits, withdrawals, bonuses or gameplay) or close your account, and withhold funds, where we reasonably consider it necessary, including if:

• you breach these Terms, the Ontario Terms or any offer terms;
• we are required to do so by law, by the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO) or another competent authority;
• you are, or we suspect you are, under 19, outside Ontario, self-excluded or otherwise not eligible;
• we identify or suspect fraud, money laundering, collusion, cheating, use of prohibited tools, multiple accounts, chargeback abuse or other unlawful or prohibited activity;
• verification (KYC), source-of-funds or AML checks are outstanding, incomplete or fail.

Account freezing & fraud investigations. Where we investigate suspected fraud, prohibited activity or a breach, we may freeze or restrict your account and withhold withdrawals for as long as reasonably necessary to complete the investigation and any checks required of us, and we may share information with regulators, payment providers and law-enforcement or fraud-prevention agencies where appropriate.

Confiscation of winnings. Where an account is closed for fraud, cheating, prohibited activity, bonus abuse or material breach of these Terms, we may void affected bets and transactions and forfeit any winnings arising from that activity. Genuine deposited funds that are not connected to the breach, and legitimate winnings, will be returned to a payment method registered in your name, subject to KYC/AML verification and any lawful deductions.

You may also close your own account at any time as described in Your account, and you can self-exclude under Responsible gaming.

12. Advertising & inducements

We advertise gambling inducements, bonuses and credits only on our own platform or to players who have given active, specific consent to direct marketing. We do not market inducements to self-excluded players or to those showing indicators of gambling-related harm. Our gambling advertising does not use or feature athletes or celebrities, consistent with Standard 2.05 of the Registrar's Standards for Internet Gaming. Full promotional terms are set out in Bonuses, promotions & credits and on our Promos page.

13. Intellectual property

All content on the Service, including text, graphics and software, is owned by or licensed to Score Media and Gaming Inc. and is protected by law. You may not copy, distribute or create derivative works without our written permission.

14. Limitation of liability

The Service is provided "as is". To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from your breach of these Terms. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing excludes or restricts any right or remedy you have under the Consumer Protection Act, 2002 (Ontario) or other mandatory law. The treatment of errors and malfunctions is set out in Errors & malfunctions.

15. Complaints & disputes

If you have a concern, please contact us first via Support. We will acknowledge your complaint within 2 business days and aim to provide a final written response within 10 business days. If we need longer, we will update you at least every 10 business days. If your complaint remains unresolved 30 days after submission, or you are dissatisfied with our final response, you may escalate it to our designated independent dispute resolution (IDR) provider, ADR Chambers, free of charge; the IDR service is binding on the operator. You may at any time contact the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO).

16. Changes & governing law

We may update these Terms from time to time. We will notify you of material changes at least 14 days before they take effect, by email and/or in-account notification, and you may close your account and withdraw your available balance before those changes take effect. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Ontario have jurisdiction.

Contact: support@ollywoodcasino.com · Score Media and Gaming Inc., 125 Queens Quay East, Toronto, Ontario M5A 0Z6, Canada.