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Responsible Gaming

Responsible Gaming

Gambling should be entertainment, never a way to make money or escape problems. Ollywood Casino, operated by Score Media and Gaming Inc., is committed to keeping play safe for everyone 19+ in Ontario.

Effective Date: 8 June 2026 · Last Updated: 8 June 2026

Need help now?

ConnexOntario offers free (no charge to your phone bill), confidential support 24/7 for anyone affected by gambling in Ontario.

In an emergency, call 911.

Your control tools

Under the Alcohol and Gaming Commission of Ontario (AGCO) Registrar's Standards for Internet Gaming, every account includes:

  • Deposit limits — cap how much you can deposit per day, week or month.
  • Loss limits — cap your net losses over a chosen period.
  • Time limits & session reminders — set how long you play and get reality-check reminders.
  • Take a break — pause your account for 1 day, 1 week, 1 month, 2 months or 3 months. During the break you will be unable to place wagers.
  • Self-exclusion — exclude yourself for a fixed term of 6 months, 1 year or 5 years.

You can set limits when you register and change them any time. Requests that tighten a limit take effect immediately; requests that loosen or remove a limit take effect only after a 24-hour cooling-off period.

How we look out for you

Under the Alcohol and Gaming Commission of Ontario (AGCO) Registrar's Standards 2.10 and 2.11, we actively monitor play patterns for signs of gambling-related harm — including frequent deposits, long sessions, increased spending, and apparent loss-chasing. Where we detect risk indicators, we may:

  • display in-game reality-check or responsible-gaming messages;
  • suggest tools such as deposit limits or a break;
  • restrict promotional offers;
  • in serious cases, limit your account and refer you to ConnexOntario.

Self-exclusion

Self-exclusion is available for the following terms: 6 months, 1 year, or 5 years. Once you self-exclude, you will be immediately logged out and unable to log in until your exclusion ends. We will stop sending you any marketing material, incentives or promotions for the duration of your exclusion.

BetGuard is Ontario's Centralized Self-Exclusion Program, operated by iGaming Ontario (iGO) under Standard 2.14.1 of the Registrar's Standards for Internet Gaming. When you self-exclude through BetGuard, you are excluded from all participating regulated iGaming operators in Ontario simultaneously — not just from Ollywood Casino.

Learn more or self-exclude at https://www.betguard.ca/. You can also contact our support team to set exclusion on your Ollywood Casino account.

Signs gambling may be a problem

  • Spending more time or money than you intended.
  • Chasing losses or borrowing money to gamble.
  • Gambling to escape stress, low mood or boredom.
  • Hiding your gambling from family or friends.
  • Neglecting work, study or relationships because of gambling.

Self-assessment

Not sure whether your gambling is still healthy? Ask yourself:

  • Do you gamble to recover money you have lost?
  • Do you spend more than you can afford to lose?
  • Do you gamble for longer than you intended?
  • Have you borrowed money or sold anything to keep gambling?
  • Have you lied to others about how much you gamble?
  • Does gambling affect your mood, sleep, work or relationships?

If you answered "yes" to one or more of these questions, it may be time to use your control tools or reach out for free, confidential support from ConnexOntario at 1-866-531-2600.

Staying in control: financial advice

Keep gambling fun by treating it as paid entertainment, not a way to make money. A few simple habits help:

  • Gamble only with disposable income — money you can comfortably afford to lose, never funds meant for rent, bills, food or debts.
  • Set a budget before you play and use deposit and loss limits to keep to it.
  • Never chase losses — trying to win back what you have lost usually leads to losing more.
  • Do not gamble when intoxicated by alcohol or drugs, which impair judgement.
  • Do not gamble when upset, stressed, lonely or low — play only when you are in a clear, positive frame of mind.
  • Take regular breaks and balance gambling with other activities.

Protecting minors

You must be 19+ to play. We verify age at registration and through KYC checks. If you share a device with anyone under 19, consider parental-control software to keep gambling content away from minors.

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